Privacy and Cookie Policy

Stories Global Homes Pvt Ltd [www.storieshomes.com] respects your privacy, and your e-safety is of utmost concern to us.

This Privacy Policy outlines how your data is collected and used by Stories Global Homes Pvt Ltd. You are advised to read the Privacy Policy carefully.

By accessing the services provided by www.storieshomes.com you agree to the access and use of your data by www.storieshomes.com in the manner specified in this Privacy Policy.

If you have any queries or concerns regarding this statement, you can call at 1800-833-6660 or mail us at [email protected]

The Policy does not apply to the procedures and practices followed by entities that are not managed, owned, or controlled by www.storieshomes.com or to the people that are not engaged, employed, or managed by www.storieshomes.com.

www.storieshomes.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.

Kindly note that www.storieshomes.com does not access or store your Payment Card details (i.e.credit/debit card number, expiry date, CVV, etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, encrypted using Industrial Strength Cipher, and securely transmitted to your card issuer for obtaining authorization.

At no time during the purchase process or thereafter does Stories Homes have access to or store your card /account information.

We may have access to additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve our service. We will collect only such information as is necessary and relevant to us to provide you with the best services available on the website.

While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web servers that are obtained from "cookies" sent to your browser, from web server cookies stored on your hard drive, including but not limited to:

Computer-identification information.

IP address, assigned to the computer which you use.

The domain server through which you access our service.

The type of computer you're using.

The type of web browser you're using.

While you are transacting on our website,

personally identifiable information collected about you may include:

First and last name.

Email addresses.

Contact details, including phone numbers.

PIN/ZIP code.

Demographic profile (like your age, gender, occupation, education, address, and durables owned).

Personal preferences and interests (such as books, movies, music, and so on); and

Your opinion on services, products, and features on our websites.

We may also collect the following information:

The pages you visit/access.

The links you click on our website.

The number of times you access the page.

Things you view, add to bag, add to wish list.

Other websites you open simultaneously while browsing on ours.

Personal preferences and interests (such as books, movies, music, and so on); and

Your opinion on services, products, and features on our websites.

You may terminate your account at any time by writing to us at [email protected] , from the email ID you used for creating your account login by mentioning "Please close my storieshomes.com account" in the subject line. We will disable access to your account within two working days of receiving your mail. However, your information may remain stored in the archive on our servers even after the deletion or termination of your account.

We will collect anonymous traffic information from you when you visit our website. We collect personally identifiable information from you when you register with us or while you transact as a guest. During registration, you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests, etc.) Upon registration, users may receive communications from www.storieshomes.com (e.g. newsletters, updates). Even when transacting as a guest we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, etc.)

We use this information to contact you about the services you are using on our website and the services in which you have expressed interest.

When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, to be able to fulfill your requested service. You must provide contact information (such as name, email, and shipping address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

You have the option to provide demographic information (such as occupation, education, and gender) to us; we encourage you to submit this information so we can provide you with a more personalized experience on our website.

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. www.storieshomes.com does store this information and the information is solely used for sending this one-time email and tracking the success of our referral program.

Your friend may contact us at [email protected] to request that we remove this information from our database.

We are the sole owners of your information collected by us at different points on our website.

We will collect personally identifiable information about you only as part of a voluntary registration process, guest check-out, online survey, contest, or any combination thereof.

Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser.

The website contains links to other websites. We are not responsible for the privacy practices of such websites which we do not own, manage or control.

We may at certain times make chat rooms, forums, instant messenger and message boards, and other services available to you. Please understand that any information disclosed in these areas becomes public information. We have no control over its use and you should exercise caution while disclosing your personal information to anyone.

If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

We use your contact information to send :

Password reminder and registration confirmation.

Special offers.

Changes in the service policies or terms of use.

Event-based communications such as order information, renewal notices, invites, reminders, etc.

Note: We send users updates upon registration and updates regarding their order status. We also send promotional emails to inform you about new arrivals, special offers, etc.

We use your personal information to:

Improve personalized features on our websites to enhance your shopping experience.

Contact you for your account/profile-related matters or any other reason as may be necessary.

To provide the services requested by you, for example, to deliver merchandise ordered by you.

To preserve social history as governed by existing law or policy.

We use anonymous traffic information to:

Remember you to deliver better and more personalized service e.g. track your entries in our promotion schemes;

Recognize your usage privileges on our website.

Administer and manage the smooth functioning of our website by diagnosing problems.

Track your session and activities to have a better understanding of the usage of our website.

To Have a Better Understanding of the User Experience

We do not share or rent your information with third parties except our agents and alliance partners.

Agents

We use the services of our enabling partners such as outside shipping companies, resellers, and business associates to fulfill orders and credit/debit card processing companies to process the payment for goods and services ordered from the www.storieshomes.com website. These entities do not retain, store, share, or use personally identifiable information for any other purposes.

Alliance Partners

We will share your information with our alliance partners who work with us or on our behalf to help provide you with the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by www.storieshomes.com.

We share email addresses with agents and alliance partners. The agents and alliance partners use the email address to confirm the deliveries, send notices and offer services related to the purchase.

We do not rent, sell or share your personal information and will not disclose any of your personally identifiable information to any other third parties unless:

Required by any special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities, or law enforcement agencies requiring such disclosure.

To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, and potential threats to the safety or security of any person.

Violations of www.storieshomes.com terms of use or to defend against legal claims.

We have your permission.

To provide products or services you've requested.

We reserve the right to disclose your personally identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights/comply with a judicial proceeding, court order, or legal process served on our websites.

We share your information with advertisers on an aggregate basis only

The security of your personal information and email address is important to us. When you enter sensitive information (such as credit/debit card number) on our acquiring bank's system or order forms, they encrypt that information using secure socket layer technology (ZIPL). To learn more about ZIPL, follow this link http://www.verisign.com.

We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and reception. However, no method of transmission over the Internet or electronic storage method is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can write us at [email protected] .

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on www.storieshomes.com, an account ID and password is required to access your profile information.

To protect against the loss, misuse, and alteration of the information under our control, we have in place, appropriate physical, electronic, and managerial procedures. For example, our servers are accessible only to authorized personnel, and your information is shared with respective personnel on a need-to-know basis to complete the transaction and to provide the services requested by you.

Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made using the internet cannot be made completely secure. By using this website, you agree that Stories Homes Limited will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or electronic storage method is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can mail us at [email protected] .

All information gathered on www.storieshomes.com is securely stored within the www.storieshomes.com controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet, and of course, any information you include while posting to the discussion areas is available to anyone with internet access.

However, the internet is an ever-evolving medium, we may revise our privacy policy from time to time to incorporate necessary changes. Of course, the use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.

To correct or update any information you have provided, our website allows you to do it online.

We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it often. If we make material changes to this policy, we will notify you here, or by notifying it on our home page.

If we decide to make changes in our email practices, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

You can offer your views, and suggestions, if any, by submitting the filled-in feedback form online.