Delivery and Tracking

How can I change my delivery address?

We can help you with that, you can raise a ticket for the same within 24 hours of order placement.

What should I do if I missed the delivery of my order today?

Don’t worry, in case you missed the delivery, the logistic partner will try to deliver the product on the next business day and you will receive a call prior from our delivery team to schedule your delivery.

What should I do if the delivery of my order is delayed?

We try our best to deliver your order on time. In the rare case, if the order is delayed our support team will be in touch with you through emails or tickets. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

What is the estimated delivery time?

The delivery time differs from product to product which is based on the in-stock availability or made-to-order and your delivery location. Moreover, please refer to the product details tab on individual product pages for estimated delivery timelines.

Why does the promised Delivery date vary from one item to the other?

The main reason for the delivery variation is the non-availability of items in stock or delay in manufacturing /import or delay caused by the delivery partner.

What is the reason behind late delivery or missed expected delivery date?

Unlike other market places, Stories Homes does in-house manufacturing with a stringent quality check process. So, in the entire process, some delays may happen at various stages of production and supply chain. We are trying our best to minimize all the possible reasons for the delay.

 How much do I have to pay for delivery?

Hurray! We deliver free of cost in certain cities such as Kochi, Calicut, Pune, and Kannur.

However, in case, if we don’t deliver to your location, Stories Homes may charge a bit extra which is a nominal amount for delivery and installation. The shipping charges will be calculated on the checkout page.

Can I take my delivery later than the date specified?

Before the product is dispatched from local DC, our delivery executive will call you to schedule your delivery. If you want delivery later than the date specified, you can request the delivery executive to reschedule the delivery of your order.

Can someone else receive my shipment if I am not available?

If you need someone else to collect your package on your behalf, they'll need to bring a valid government-issued photo ID or will be asked to connect with the delivery agent through the phone.

How can I get the contact number of my delivery agent?

As part of our company policy, we do not share the contact numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.

How to Track my Order?

Go to My Orders in your Stories Homes account to track your order.

How do I check the current status of my product?

To check the current status of your product, log in to the Stories Homes Account and go to My Orders to see the current delivery status of your products.

 I am unable to check my order status or track what should I do. / My items haven't arrived yet. 

Please allow up to 3-4 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 495 2433633 or drop us an email at [email protected]. You can also use the 24*7 Toll-free number – 1800-833-660.

How to track my shipment?

An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Stories Homes reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.

Return and Cancellation

What is the return notice period?

Returns for products will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, to receive the repair service/replacement.

Can I cancel an order?

Cancellations are allowed only within 30 mins of order placement.  However, no cancellations are allowed once the order is ready to be dispatched/shipped. In case of any exception, at the sole discretion of Stories Home, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders; the advance amount will be forfeited as cancellation charges.

Payment & Invoice

How will I receive the refund?

All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. Refunds for cash payments will be issued either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to the customer's bank account.

What are the payment options that Stories Homes provides me?

At Stories Homes, you can shop with any of the following options:

- Credit Cards, Debit cards with major banks.

- Wallets (UPI etc.)

What things should I keep in mind during an online transaction?

During an online transaction, you will be redirected to your bank website. Once your transaction gets completed, you will be redirected to the Stories Home page with your order details which you can keep a copy of.

Also, please be informed to never press the browser back button when the transaction is in process.

Note - Stories Homes never requests customers to share any personal details over email or phone.

Do you offer Payment on Delivery options (Cash /Card)?

No, we do not offer cash on delivery/card on delivery as payment options.

How to download the GST Invoice?

You can download the GST invoice once your order has been shipped by logging into your account.

Can I change the billing name or shipping name in an invoice?

Yes, the billing name or shipping name in an invoice can be changed by raising a request in your help desk center.

Manage Account

How to Create an Account with Stories Homes?

Click on the signup link present at the top right corner of our Stories Homes website.  Fill in your basic details, choose a password for your account, and click on the 'Sign Up' button to complete your registration! Once click on the complete button, you are ready to browse through thousands of designer furniture.

How can I change my phone number or my shipping address?

To change your phone number or shipping address, please reach out to the customer support team and create a ticket at the Stories Homes help desk.

Warranty

Do you offer a warranty on your product(s)?

The warranty we offer differs from product to product, based on the materials used.
 For that, please refer to the warranty tab on individual product pages.

Damage

What can I do if my product is damaged?

First of all, apologies if that happens. If you notice that you are facing issues with your furniture, please feel free to raise a ticket.